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For rates outside of normal working hours please call 0800 118 5188
ESTIMATES
Estimates are normally non chargeable. However, some estimates may be chargeable depending upon the nature of work, the area and the time of the appointment. Any applicable charges would be refunded if the works were carried out. For fixed price projects, quotation can be given verbally or in writing by the attending engineer.
If you require an estimate for an installation or you need further information relating to evening or emergency response rates (Within 2 hours), please call the Direct Response number on: 0800 118 5188.
PAYMENT TERMS
Payment must be made in full by credit/debit card, or by cheque/cash to the engineer upon receipt of invoice.
TERMS & CONDITIONS
All works are carried out in accordance with our Terms & Conditions as shown on this web site and on the reverse of our invoice. Please see our Terms & Conditions page.
Direct Response does not charge the customer travelling time, charges start from time of arrival.
We do not normally charge Congestion fees or parking, however we reserve the right to charge within some city areas.
Rates are charged at the applicable rate per half hour + VAT (Currently 17.5%) with a Minimum charge of one hour.
| MONDAY TO FRIDAY | SATURDAY | SUNDAY | |
| 8AM to 6PM | £42.50 per half hr | £47.50 per half hr | £55 per half hr |
For outside of normal working hours, please call our National Freephone number: 0800 118 5188
MATERIALS - supplied by Direct Response are additional to all rates stated.
For Estimates, T
Direct Response does not charge the customer travelling time, charges start from time of arrival.
We do not normally charge Congestion fees or parking, however we reserve the right to charge within some city areas.
Rates are charged at the applicable rate per half hour + VAT (Currently 17.5%) with a Minimum charge of one hour.
| MONDAY TO FRIDAY | SATURDAY | SUNDAY | |
| 8AM to 6PM | £40 per half hr | £45 per half hr | £55 per half hr |
For outside of normal working hours, please call our National Freephone number: 0800 118 5188
MATERIALS - supplied by Direct Response are additional to all rates stated.
For Estimates, Terms & Conditions and Payment Terms, please see top of this page.
Direct Response does not charge the customer travelling time, charges start from time of arrival.
We do not normally charge Congestion fees or parking, however we reserve the right to charge within some city areas.
Rates are charged at the applicable rate per half hour + VAT (Currently 17.5%) with a Minimum charge of one hour.
| MONDAY TO FRIDAY | SATURDAY | SUNDAY | |
| 8AM to 6PM | £45 per half hr | £52.50 per half hr | £57.50 per half hr |
For outside of normal working hours, please call our National Freephone number: 0800 118 5188
MATERIALS - supplied by Direct Response are additional to all rates stated.
For Estimates, Terms & Conditions and Payment Terms, please see top of this page.
Direct Response does not charge the customer travelling time, charges start from time of arrival.
We do not normally charge Congestion fees or parking, however we reserve the right to charge within some city areas.
Rates are charged at the applicable rate per half hour + VAT (Currently 17.5%) with a Minimum charge of one hour.
| MONDAY TO FRIDAY | SATURDAY | SUNDAY | |
| 8AM to 6PM | £40 per half hr | £45 per half hr | £55 per half hr |
For outside of normal working hours, please call our National Freephone number: 0800 118 5188
MATERIALS - supplied by Direct Response are additional to all rates stated.
For Estimates, Terms & Conditions and Payme
The following rates provide only a brief outline of prices for supply and fit of glass. As there are many variables in glazing, all jobs are subject to view.
Direct Response does NOT charge a call-out fee and only charge from time of arrival. Please call the Direct Response number on 0800 118 5188 and one of our customer service team will be happy to provide further details or make a convenient appointment for one of our local glaziers to attend your property.
VAT (Currently 17.5%) is applicable to all prices quoted and subject to view.
| BOARDING UP |
| 8AM to 6PM £95 THEREAFTER £145 |
| STANDARD FLOAT WINDOW GLASS (SASH) Up to 1 sq Metre |
| CLEAR OR OBSCURED £95 (AFTER 4PM £145) |
| TOUGHENED GLASS - Up to 1 sq Metre |
| CLEAR OR OBSCURED £135 (AFTER 4PM £195) |
| LAMINATED SAFETY GLASS |
| Clear-up to 1sqm £135 (AFTER 4PM £195) Patterned-up to 1sqm £185 (AFTER £4PM £235) |
| DOUBLE GLAZED UNITS - Up to 1 sq Metre |
| CLEAR OR PATTERNED £145 (AFTER 4PM £195) |
| WIRED SAFETY GLASS - Up to 1 sq Metre |
| Georgian Wire Cast £145 (AFTER 4PM £195) Georgian Wire Clear £185 (AFTER 4PM £235) |
Direct Response does not charge the customer travelling time, charges start from time of arrival.
We do not normally charge Congestion fees or parking, however we reserve the right to charge within some city areas.
Rates are charged at the applicable rate per half hour + VAT (Currently 17.5%) with a Minimum charge of one hour.
Toilet / Drain / Saniflow - rodding or Acids:
| MONDAY TO FRIDAY | SATURDAY | SUNDAY | |
| 8AM to 6PM | £40 per half hr | £45 per half hr | £60 per half hr |
High Pressure Jetting or Electro Coil Machining:
| MONDAY TO FRIDAY | SATURDAY | SUNDAY | |
| 8AM to 6PM | £70 per half hr | £75 per half hr | £80 per half hr |
For outside of normal working hours, please call our National Freephone number: 0800 118 5188
MATERIALS - supplied by Direct Response are additional to all rates stated.
For Estimates, Terms & Conditions and Payment Terms, please see top of this page.
Direct Response does NOT charge a call-out fee and only charge from time of arrival. Should a job take longer than one hour, all subsequent work rates are split on the half hour. Please see below:
VAT (Currently 17.5%) is applicable to all prices stated.
| MONDAY TO FRIDAY LABOUR CHARGES 1-2 LOCKS |
|
| 8 AM TO 6 PM | £65.00 |
| 6 PM TO 9 PM | £75.00 |
| 9 PM TO 8 AM | £90.00 |
| SATURDAY LABOUR CHARGES 1-2 LOCKS |
|
| 8 AM TO 12 NOON | £65.00 |
| 12 NOON TO 9PM | £85.00 |
| 9 PM TO 7 AM | £95.00 |
| SUNDAY LABOUR CHARGES 1-2 LOCKS |
|
| 7 AM TO 9 PM | £85.00 |
| 9 PM TO 7 AM | £105.00 |
| PARTS PRICE LIST |
| UVPC Door / Euro Lock £35 Yale (also called Nightlatch) £40 upwards Cylinder - change lock only £25 upwards Deadlock/Sashlock £35-£98 Internal 3 or 5 lever £40 upwards Replacement levers £40 Hasp or Staple (for gates etc) £8 Padlocks £12.50 upwards Window locks (Pack of 3) £30-£40 Patio Door Locks £25 Garage Locks-QUOTE ON SITE Door Furniture £5 upwards Door chains £9.99 upwards Extra Keys £3.50 to £8 Ingersol apprx £80-90 upwards Banham aprx £80-200 upwards Digital code locks £100 upwards |
Rate are correct at time of publishing but are subject to variation at any time.
Please call us on 0800 118 5188 to confirm up-to-date rates.
Direct Response is the one stop 24 hour property maintenance service that can be trusted. We cover small repairs for residential customers and commercial properties to larger building and refurbishment projects. Apart from our residential customers, Direct Response also benefits as a provider to a number of Government, Legal and Corporate clients. If you need a plumber, electrician, glazier, locksmith, drainage or air conditioning engineer or any form of property maintenance carried out in your home or commercial property, our lines are covered by our own staff throughout the day or night to cover a emergencies, giving peace of mind that we will have a plumber, electrician, glazier, locksmith, drainage or air conditioning engineer or any form of property maintenance throughout the UK. For boiler and central heating repairs or installations we can provide a Gas Safe plumber or if you require a pre purchase inspection or Landlords' certificate, we can provide a Gas Safe plumber at a time to suite you. For pre-purchase or periodical electrical inspection, we can also provide an NIC electrician. If smashed window need replacing or boarding up during the night and a lock needs opening or replacing a mobile glazier or locksmith can normally be onsite within an hour. For external drain blockages, our drainage engineers have on board rodding or high pressure drainage jetting equipment and if required, we can carry out drainage CCTV survey. For air conditioning requirements, our highly trained air conditioning engineers will install, commission and service your system professionally. For vacant property protection, our team can supply and fit security screens and doors that will provide complete protection for empty properties and vacant estates. Compared to the traditional timber panelling used to secure windows and doors, steel security screens take some beating. It also has minimal physical impact on the building being secured. We offer a wide choice of steel products, including custom steel sheeting and screens, depending on the application. High security steel doors and screens are also available with a choice of locking options.
Glazier Services - Our glaziers undertake all types of glazing including specialist replacement or repair of leaded lights, frosted glass or broken double glazed units, patio or French doors. Our emergency lines for our glaziers are open 24 hour for immediate response to board up residential or commercial premises and supply replacement shop fronts with anti-bandit, safety or toughened glass. Whether Summer or Winter, it's never a good time to be in need of emergency glass replacement or repair. Security is always an issue, so rest assured that Direct Response will send out a glazier quickly and efficiently - we have a glazier in your local area now.
Electrician Services - Direct Response provides a 24 hour electrician service for domestic and commercial emergency breakdowns and diagnostics. Our local electrician will undertake all types of electrical maintenance and installation, including faultfinding, sockets, fuse-boards, rewiring, Landlord Certificates, Health & Safety and homebuyers test reports. A Direct Response electrician provides a reliable, professional service at a reasonable price with lines open 24/7 responding to repairs, small home emergencies and problems caused by fire or flooding.
Plumber Services - Direct Response is your 24 hour one-call plumber service for all your plumbing and heating needs. With a Direct Response plumber or Gas Safe plumber in your local area, we will respond quickly to any plumbing emergency. Ring us now with a brief description, we will take your details and call you back within minutes with an allocated plumber and an appropriate time-slot.
Locksmith Services
Whether you've lost your keys, had your handbag stolen, fallen out with your partner or arrived home to discover a break-in, you need immediate help from a qualified locksmith. Direct Response is the 24 hour one-call Locksmith service to ring right now to ensure your safety and security. With a locksmith in your local area, we will respond to your emergency - usually within 30 minutes.
Drainage Services - Direct Response is your 24 hour one-call drainage service for all your drainage requirements. With engineers in your local area, we will respond quickly to any drainage emergency. Ring us now with a brief description, we will take your details and call you back within minutes having allocated a local drainage engineer and an appropriate time-slot.
Air Conditioning Services - Direct Response Air Conditioning engineers offer expert advice and solutions for every aspect of air conditioning, cooling, heating, ventilation and refrigeration. We submit competitively priced quotations for design, supply and installation for domestic and business air conditioning customers as well as industrial applications. Our highly trained air conditioning engineers will install, commission and service your system professionally.
Vacant Property Steel Security Screen Service - For vacant property protection, our team can supply and fit security screens and doors that will provide complete protection for empty properties and vacant estates. Compared to the traditional timber panelling used to secure windows and doors, steel security screens take a lot of beating. The security screen also has minimal physical impact on the building being secured. We offer a wide choice of steel products, including custom steel sheeting and screens, depending on the application. High security steel doors and screens are also available with a choice of locking options.